No ticket numbers, no queue, no robot asking you to describe your issue in a box. You message, a human who knows your shop answers.
The fastest way, and the one most shops use. Send a photo of the screen if it is easier than explaining.
+256 763 444 090 →If your shop cannot trade, do not type — ring. That is what the number is for.
+256 763 444 090 · +250 782 009 639 →Best for anything with a document attached — invoices, exports, a list of items to load.
hello@saliyo.com →Sales will not record, nobody can sign in, or the system is down. We answer straight away, any day, and stay with it until you are selling again.
A question, something that looks wrong in a report, a staff member to add. Same day, seven days a week.
Support is included in every plan. There is no charge for a call, no charge for a visit fee, and no charge for updates. If we have to come to your shop to fix something we broke, we come.
More in the help centre.
Answers come from this website. It is not a person, and it can be wrong — check the manual or email us if it matters.