What you can expect, and what we expect.

Who this is between

These terms are between Saliyo (“we”, “us”) and the business that subscribes (“you”). They apply from the day you pay a setup fee or start using the service, whichever comes first.

Company registration and address to be inserted before publication.

What we provide

• Access to the Saliyo application for your business, on the plan you have chosen
• Setting up in your shop: counting your opening stock with you, loading your items and buying prices, and training your people
• Hosting, daily encrypted backups, and all updates as they are released
• Support by WhatsApp, phone and email, seven days a week, at no extra charge

Nous ne fournissons pas de matériel. Nous vous dirons exactement quoi acheter et l'installerons quand nous serons chez vous, mais la tablette, l'imprimante ou la douchette sont à vous, achetées à qui vous voulez.

What you pay

• Setting up is paid once, before we travel to you.
• The subscription begins when you are live and using the system — not before. It is payable monthly or yearly, in advance, in your local currency.
• Moving up a plan costs only the difference for the remainder of the period. Moving down takes effect at the end of the current period.
• Your price is held for the period stated in your written offer. If we raise prices generally, yours does not move until that period ends, and we will tell you before it does.

If a payment is more than 30 days late we may suspend access. We will contact you first, and we will not delete anything.

Stopping

There is no contract term and no notice period. Tell us you are finished and the service stops at the end of the period you have paid for. We do not charge cancellation fees and we do not keep billing you.

Setup fees are not refundable once the work has been done, because the work has been done. If we have not yet travelled to you, you get it back in full.

We may end the agreement if the service is used unlawfully, or in a way that endangers other customers' data. We would talk to you first in every case that allows it.

What you agree to

• To give each person their own login and not to share one between staff — attribution is the point of the product, and sharing defeats it
• That the information you enter is yours to enter
• Not to attempt to access another business's data, or to test the security of the system without asking us first
• To keep your own device reasonably secure — we cannot protect a tablet left unlocked on a counter

Your data

It stays yours. We claim no ownership of your items, prices, sales or records. You can export everything at any time, including after you stop paying, for 90 days. How we handle personal data is set out in the privacy policy, which forms part of these terms.

Uptime and support

We aim for the service to be available 99.5% of trading hours, and we take that seriously. We do not offer a financial service credit, because at this size a credit is worth less to you than us actually fixing it — which is what we do.

If you cannot trade, we answer straight away, any day. Everything else, the same day.

Limits of our responsibility

Saliyo records what is entered into it and reports on it. It cannot know about a sale nobody recorded, or stock that never reached the shelf. It is a tool for running your business, not a guarantee about it, and decisions you take on the strength of its reports remain yours.

We are not liable for losses caused by your internet connection, your device, your electricity, or somebody else's actions in your shop. Where we are liable, our total liability is limited to the fees you have paid us in the previous twelve months.

Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.

Changes

We may update these terms as the product grows. If a change materially affects you we will tell you directly and give you at least 30 days before it applies. If you do not accept it, you may stop and we will refund any unused period.

Law

These terms are governed by the laws of Rwanda. Where you are a Ugandan business, nothing here removes rights you have under Ugandan consumer or data-protection law.

If something goes wrong between us, talk to us first. We have never yet needed a lawyer to sort out a disagreement with a customer, and we would like to keep it that way.